Frequently Asked Questions (FAQ) - Kindred Earth
1. What is Kindred Earth all about?
- Kindred Earth is a family-run business committed to sustainable, ethical, and responsible living. We offer eco-friendly products, promote green lifestyles, and strive to make positive contributions to the planet.
2. How do I make a purchase?
- Shopping with us is easy! Browse our website, add products to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment information.
3. I have come across a product I believe would be a great fit for your inventory. Would you consider stocking it?
- We are always eager to expand our product range to better serve our customers. If your product aligns with our criteria, we will certainly give it serious consideration. Please complete our product submission form [here](insert product submission form link).
4. How long will my delivery take?
- Some of our goods are sent directly from our supplier, making it challenging to provide exact delivery dates. We strive to dispatch orders within 48 hours and ship items via Royal Mail or courier. Please check the 'Delivery & Returns' tab for product-specific delivery information.
5. How much is postage and packaging?
- Postage and packaging costs are determined based on the item's price at checkout and your chosen delivery method. Larger items or those sent directly from our suppliers may be shipped by courier. To view our reasonable postal charges, simply add your selected items to your basket.
6. I need it fast, can you help?
- While we do not offer standard express delivery services, if you require next-day delivery, please contact us using the whats app button or contact form below, and we will make every effort to arrange expedited shipping for your order.
7. I want to return my item, is this OK?
- Certainly. You may initiate a return as long as the product remains in its original packaging, unused, and in a condition suitable for resale. Our return policy allows for returns within 100 days from the purchase date. It's important to note that we do not provide refunds for postage and packaging costs. For orders placed after October 1st, returns are accepted until January 31st of the following year, allowing for an early start to your Christmas shopping. Please be aware that distinct terms and conditions apply to the return of Christmas decorative items.
8. My item has arrived faulty/ I didn’t order this item, what do I do?
- Please reach out to us through our contact us page, and we will promptly address the issue. The return process may vary depending on the specific product, but rest assured, we are committed to resolving all problems.
9. How secure is the payment checkout?
- Our checkout pages feature SSL encryption, ensuring that all pages are secure and data is protected. We use Shopify Payments, a leading online payment provider, as our payment processor. Your credit card information remains confidential, and there is no need to create an account to complete your purchase. If you have any concerns, do not hesitate to contact us.
10. Do you post internationally?
- Yes, we do offer international shipping. Please complete the international shipping request form here.
If you have any additional questions or need further assistance, please don't hesitate to contact us. We're here to help you on your journey towards responsible and sustainable living.